Frequently Asked Questions

Check-in begins at 4 pm. Check-out is at 11 am.

The $45 plus 17.962% tax (total $53.08) daily resort fee includes lei greeting on arrival, one in-room bottle of private label wine (must be 21 or older), high-speed wireless internet access, wellness classes, Mai Tai coupons, keepsake Ko’a Kea flip flops, and access to over 3,000 same-day newspapers and magazines worldwide on your personal devices via PressReader.

Yoga:
- Monday, Tuesday, Wednesday, Thursday, Friday, and Sunday - 6:45 am
- Saturday - 6:30 am Pilates Infused

Early check-ins and late checkouts are based on availability. Please contact our Front Desk team to check availability.

There is no minimum age requirement to check in. A valid form of identification and credit card are required. The wine included in the resort fee will be removed from the room if the registered guest(s) are under the age of 21.

All reservations must be guaranteed with a credit card at time of booking. Two nights of room and tax are charged at time of booking as a refundable deposit. Rates may require full advance deposit, see your confirmation letter for additional details.

Yes, we do accept debit cards. However, the funds will be immediately withdrawn from your account. Any refunds upon check out can take up to 7-10 business days.

A minimum charge of $75 per room will apply for departures earlier than originally confirmed. Please contact the hotel for further details.

Yes. please contact the hotel directly at (808) 742-4200.

Parking is available at $35/night plus tax per vehicle for overnight guests and complimentary parking for Red Salt diners for up to three hours.

Please call the hotel directly at (808) 742-4200.

Yes. We have ADA accessible rooms available. Please contact us at (808) 742-4200 if you require an accessible room for your stay.

Yes. We do have connecting room options. Requests for connecting room cannot be guaranteed and are based on availability and room types.

Maximum occupancy varies by room and bed type. A standard-sized king-bedded room can accommodate up to 2 adults. A standard-sized room with two double beds can accommodate up to 2 adults and 1 child.

Unfortunately, our rooms do not accommodate rollaway beds and we do not have any available on property.

Only certain room categories offer a bathtub. Majority of our guest rooms only offer a stand-alone (walk-in) rain shower. Please contact us at (808) 742-4200 if you require a bathtub for your stay.

Yes, we do have cribs upon request and based on availability at no additional cost.

The bedding in the rooms are hypoallergenic. We do have feathered pillows upon request.

We have Nespresso espresso machines in every guest room. Nespresso pods are replenished on request.

We strive to provide you with the best stay possible and understand that for many, flexibility is important.

Cancellation policies are based on rate and room selection. Please review your reservation confirmation for details or email reservations@koakea.com for questions or concerns.
For reservations made via online travel agents or other third-party travel professionals, please contact your booking provider for information on their policies.
For further questions or reservation assistance please contact reservations at reservations@koakea.com.

Standard reservations must be cancelled/modified 14 days prior to arrival at 12 PM HST to avoid forfeiture of deposit. Additional restrictions may apply depending on the rate and room type selected. Some rates and dates may have varying policies, see your confirmation letter for additional details.

Yes. In compliance with the Hawaii Non-Smoking Statute, the Ko’a Kea Hotel & Resort has been designated as non-smoking.

We are an oceanfront property with direct access to Poipu Beach.

The resort is located on the southern part of the island in Poipu Beach. Our address is: 2251 Poipu Rd, Koloa HI United States 96756

Transportation is not included, however, we do not have options available:

In partnership with Envoy, reserve a private Tesla during your stay. Simply register, book your vehicle, pick up and drop off at valet, and explore the island at your convenience! More Info

For shuttle options, we recommend Robert's Hawaii Airport Transfers.

For other options, please contact our Concierge at (808) 742-4200 for transportation options.

No, we do not allow outside food and beverages at the pool.

Yes. A one-time pet fee of $300 ($400 for 2 dogs) will be charged upon check-in. Additional fees may apply for any room damage and/or flea infestation. *Pet Fee waived for Service Animals, but still subject to any room damage and/or flea infestation fees*

Please note that dog walking or pet sitting services are not included. Please call our Concierge at (808) 742-4200 for other options.