Koa Kea Resort on Poipu Beach

Question 1

Does the hotel provide dog walking or pet sitting services?

Accepted Answer

The hotel does not, but please call our concierge at (808) 742-4200 for other options

Question 2

Is there a pet fee?

Accepted Answer

A one-time pet fee of $300 ($400 for 2 dogs) will be charged upon check-in. Additional fees may apply for any room damage and/or flea infestation. *Pet Fee waived for Service Animals, but still subject to any room damage and/or flea infestation fees*

Question 3

Is the hotel pet-friendly?

Accepted Answer

We do allow dogs under 25 pounds, a maximum of 2 dogs per room. Please email the concierge and advise them if you are bringing a pet. Room type restrictions apply. concierge@koakea.com

Question 4

Who do I call if I have questions about my bill?

Accepted Answer

Please call the hotel directly at (808) 742-4200.

Question 5

What are the parking options for hotel guests?

Accepted Answer

Parking is available at $25/night plus tax per vehicle for overnight guests and complimentary parking for Red Salt diners for up to three hours.

Question 6

Is there a shuttle service to and from the airport?

Accepted Answer

We do not have a shuttle available. We recommend Robert's Hawaii Airport Transfers. For other options, please contact our Concierge at (808) 742-4200 for transportation options.

Question 7

What are the cross streets?

Accepted Answer

We are located off Poipu Road. Please see driving directions on our website under the DISCOVER tab.

Question 8

Is the hotel located on the beach?

Accepted Answer

We are an oceanfront property with direct access to Poipu Beach.

Question 9

What kind of coffee maker is in the room?

Accepted Answer

We have Nespresso espresso machines in every guest room. Nespresso pods are replenished on request.

Question 10

Is there hypoallergenic bedding available?

Accepted Answer

The bedding in the rooms are hypoallergenic. We do have feathered pillows upon request.

Question 11

Are cribs available?

Accepted Answer

Yes, we do have cribs upon request and based on availability at no additional cost.

Question 12

Do your hotel rooms have bathtubs?

Accepted Answer

Only certain room categories offer a bathtub. Majority of our guest rooms only offer a stand-alone (walk-in) rain shower. Please contact us at (808) 742-4200 if you require a bathtub for your stay.

Question 13

Do you have rollaway beds?

Accepted Answer

Unfortunately, our rooms do not accommodate rollaway beds and we do not have any available on property.

Question 14

How many guests can I have in the room?

Accepted Answer

Maximum occupancy varies by room and bed type. A standard-sized king-bedded room can accommodate up to 2 adults. A standard-sized room with two double beds can accommodate up to 2 adults and 1 child.

Question 15

Do you have connecting rooms?

Accepted Answer

Yes. We do have connecting room options. Requests for connecting room cannot be guaranteed and are based on availability and room types.

Question 16

Do you have ADA rooms?

Accepted Answer

Yes. We have ADA accessible rooms available. Please contact us at (808) 742-4200 if you require an accessible room for your stay.

Question 17

Is there a way I can pay for another guest’s stay if I will not be at the hotel?

Accepted Answer

Yes. please contact the hotel directly at (808) 742-4200.

Question 18

What if I need to depart early throughout my stay?

Accepted Answer

A minimum charge of $75 per room will apply for departures earlier than originally confirmed. Please contact the hotel for further details.

Question 19

May I use a debit card at check in?

Accepted Answer

Yes, we do accept debit cards. However, the funds will be immediately withdrawn from your account. Any refunds upon check out can take up to 7-10 business days.

Question 20

Will I be charged when making a reservation?

Accepted Answer

All reservations must be guaranteed with a credit card at time of booking. Two nights of room and tax are charged at time of booking as a refundable deposit. Rates may require full advance deposit, see your confirmation letter for additional details.

Question 21

What is the minimum age requirement to check-in to a room?

Accepted Answer

There is no minimum age requirement to check in. A valid form of identification and credit card are required. The wine included in the resort fee will be removed from the room if the registered guest(s) are under the age of 21.

Question 22

What is the cancellation policy?

Accepted Answer

Standard reservations must be cancelled/modified 14 days prior to arrival at 12 PM HST to avoid forfeiture of deposit. Additional restrictions may apply depending on the rate and room type selected. Some rates and dates may have varying policies, see your confirmation letter for additional details.

Question 23

How do I arrange an early check-in or late checkout for my stay?

Accepted Answer

Early check-ins and late checkouts are based on availability. Please contact our Front Desk team to check availability.

Question 24

Are outside food & beverages allowed at the pool?

Accepted Answer

No, we do not allow outside food & beverages at the pool.

Question 25

What is included with the resort fee?

Accepted Answer

The $45 plus 17.962% tax (total $53.08) daily resort fee includes lei greeting on arrival, one in-room bottle of private label wine (must be 21 or older), high-speed wireless internet access, wellness classes, Mai Tai coupons, keepsake Ko’a Kea flip flops, and access to over 3,000 same-day newspapers and magazines worldwide on your personal devices via PressReader.
Yoga:- Monday, Tuesday, Wednesday, Thursday, Friday, and Sunday - 6:45 am- Saturday - 6:30 am Pilates Infused

Question 26

Is Ko’a Kea a non-smoking hotel?

Accepted Answer

Yes. In compliance with the Hawaii Non-Smoking Statute, the Ko’a Kea Hotel & Resort has been designated non-smoking.

Question 27

What is check-in/out time?

Accepted Answer

Check-in begins at 4 pm. Check-out is at 11 am.

Question 28

What other areas of the hotel (beside rooms) are being worked on?

Accepted Answer

We are upgrading our kitchen equipment for two days in late March, however, we will have alternative food and beverage options available.
*The Spa at Ko’a Kea will undergo a few updates during the first two weeks of June. The indoor massage treatment rooms and fitness center will not be accessible during this time, however, our outdoor cabana treatments and morning yoga classes will continue to be available daily.

Question 29

Will the renovation impact Room Service/Housekeeping/Outlets?

Accepted Answer

The guest room refresh will not impact our in-room dining, The Spa at Ko’a Kea*, Red Salt, the pool bar, or housekeeping services. However, some aspects of your stay might look a little different due to the ongoing COVID-19 pandemic and its impact on Kauai. View our Health and Hospitality Promise to learn more.

Question 30

Will there be noise in public spaces and rooms?

Accepted Answer

We do not anticipate guests being able to hear construction noise in public spaces, outlets, restaurants or guest rooms during this room refresh.

Question 31

How will closure work?

Accepted Answer

Only a select group of guest rooms will be placed out of order at a time. Guest rooms will be closed by floors and buildings throughout the resort.

Question 32

Will the guest's arrival experience and pool experience be impacted?

Accepted Answer

We strive to provide you a memorable, seamless and relaxing stay from the moment you arrive until the moment you leave our resort. Your overall Ko’a Kea experience should not be impacted during this time.

Question 33

How long will the work last?

Accepted Answer

The guest room refresh will start on March 7, 2022, and is scheduled to be complete in late spring 2022 around June 15th.

Question 34

I have an event or meeting booked at Ko’a Kea Hotel & Resort, what do I do now?

Accepted Answer

Please contact your sales manager or email us at sales@koakea.com. If you need to re-book please email rebook@pacifichospitality.com.

Question 35

If I decide to cancel my trip, what is your cancellation policy?

Accepted Answer

We strive to provide you with the best stay possible and understand that for many, flexibility is important.

Cancellation policies are based on rate and room selection. Please review your reservation confirmation for details or email reservations@koakea.com for questions or concerns.
For reservations made via online travel agents or other third-party travel professionals, please contact your booking provider for information on their policies.

For further questions or reservation assistance please contact reservations at reservations@koakea.com.

Question 36

Are all the outlets open at your property?

Accepted Answer

All of our outlets are currently open.

Question 37

What are your current parking options?

Accepted Answer

Parking is available at $25/night plus tax per vehicle for overnight guests and complimentary parking for Red Salt diners for up to three hours.

Question 38

Do you have outdoor options available to enjoy?

Accepted Answer

Our ocean lawn, whirlpool, and tiki pool bar are available to enjoy outdoors for guests during their stays. Also, all of our guests rooms have lanais to enjoy the warm ocean breezes.

Question 39

Are face masks required?

Accepted Answer

Face masks are no longer required.

Question 40

Is your property open?

Accepted Answer

Yes. We are fully open with limited restrictions.

Question 41

What are Ko’a Kea Hotel & Resort procedures and policies related to the novel Coronavirus (COVID-19)?

Accepted Answer

We are closely monitoring the situation and complying with the recommendations set forth by the Centers for Disease Control and Prevention and local county health officials. Additionally, we have enhanced our already stringent cleanliness and hygiene standards and policies. When staying with us, one thing will always remain - the joy of being away and taking that time to reconnect. To welcome a worry-free stay, we want to share our Hospitality & Health Promise. As guidelines shift, we will continue to evolve our operations in accordance with government standards.

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